Escalated Behaviours: Prevention through Awareness
eCourse
![Escalated Behaviours: Prevention through Awareness]()
Learn to recognize early signs of escalating behaviour and apply person-centred de-escalation strategies to help prevent workplace interactions from becoming a crisis.
Duration: 1.5 Hours
Price per person:
$39.95
Overview
Escalated Behaviours: Prevention Through Awareness is a 1.5-hour eLearning course developed by Public Services Health & Safety Association (PSHSA). It builds awareness and situational judgment to help prevent everyday interactions with clients, customers, or members of the public from escalating into a crisis.
Learners explore how stress, trauma, communication style, and personal bias can influence behaviour. They learn to recognize early verbal, paraverbal, and non-verbal cues and apply person-centred de-escalation strategies in realistic workplace scenarios.
What Topics Will Be Covered?
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- Introduction to recognizing stress, trauma, and escalation.
- How stress and trauma can affect brain function and emotional responses.
- How behavioural escalation typically progresses.
- Early verbal, paraverbal, and non-verbal warning signs.
- Early intervention and knowing when to seek help.
- A person-centred mindset and the influence of communication style, stigma, and unconscious bias.
- Empathetic communication and practical de-escalation strategies.
- Realistic workplace scenarios that support applied learning
What Are The Benefits?
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- Identify early cues that signal escalation before a situation intensifies.
- Explain how stress, trauma, and personal biases can shape behaviour.
- Define key concepts including behaviour, stress, trauma, and escalation.
- Recognize common verbal, paraverbal, and non-verbal escalation cues.
- Explain the importance of early intervention and knowing when to seek help.
- Recognize how their own behaviour and communication style may influence an interaction.
- Apply empathetic, person-centred communication strategies to support de-escalation
Who Is This Recommended For?
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- Organizations whose employees interact directly with clients, customers, patients, service users, or members of the public.
- Public- and private-sector workplaces seeking prevention-focused awareness training for challenging interactions.
- Frontline workers and customer-facing employees.
- Supervisors and team leads.
- Support staff and other employees who regularly interact with the public.
Group Discounts
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The cost is based on the total number of seats purchased. Multi-seat pricing is based on the single user seat price with the following volume discounts applied:
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Total Seats
|
Discount |
| 100 - 999 |
30% |
| 1000 - 1999 |
50% |
| 2000+ |
75% |
Item Number: EEBPA-P5358EN
