Online eCourse / eLearning Frequently Asked Questions

For most working Canadians, learning about occupational health and safety is not only a benefit - it's a legislated requirement. Here are some reasons why many companies prefer eLearning as a way to train their staff, managers and supervisors:

• No Schedule. People can learn at their own pace, and at their own convenience.
• No waiting. The training is available on demand, 24/7.
• Progress evaluation. The multi-learner license includes reports on the users taking a particular course, and how well they're doing.
• Money spent wisely. Every training dollar goes to actual training instead of airfare and hotels.
• Consistency of training. Everyone receives the same information and the same high standard of training.

For a description of the currently available courses, please visit the eLearning overview page.

ELearning is the online delivery of training with real time tracking of training results, optimizing time and reducing costs associated with traditional learning methods. An LMS (Learning Management System) is a learning software designed to deliver, track and certify eCourses and training. ELearning courses, or eCourses, are the actually training product that typically run on a Learning Management System, an LMS.

SCORM (Shareable Content Object Reference Model) is a set of technical standards for eLearning software products; it governs how online learning content and Learning Management Systems (LMSs) communicate with each other. SCORM tells programmers how to write their code so that it can "play well" with other eLearning software.

Let's take DVDs for example. When you buy a new movie on DVD you don't need to check to see if it works with your brand of DVD player; that's because DVD movies are produced using a set of standards. The same goes for eLearning. If a module is created to SCORM standards, it will play off on any LMS.

Yes, most of WSPS' eLearning courses are available in English and French. For more information on the French versions of the course, please visit the eLearning overview page or Français topics page.

• Credit Card (We accept: Visa, MasterCard and American Express)
• Invoice (Credit Terms need to have an approved Credit Approval Form.)

As most online systems, payment by credit card is required to complete your purchase and gain immediate access to your course. Credit card is the preferred method of payment, however WSPS also offers an alternative payment option such as Purchase Order (PO); this option will be added to your account once you have gone through WSPS' pre-approval process. Once pre-approved, the option to pay using PO will be added to your account.

Our eLearning course offerings have been very well received by our customers. "Voiceover" was the lowest rated category, but the audio ensures that hearing disabled have equal access to the courseware.

*Please note that these results were from taken from the survey found at the end of all elearning courses, between July 2015 and June 2016.

For technical assistance please send an e-mail to customercare@wsps.ca. Please include the following information to speed up the resolution of your query:

• State your module number
• Identify your operating system e.g. Windows or Mac
• State your web browser and version number e.g. IE 9 or Firefox 12
• Include a screenshot.

Alternatively, WSPS Customer Care is available weekdays from 8:30 am - 4:30 pm (EST). If you are calling outside of these hours, your call will be returned, in the order that it was received, on the next business day.

• Vubiz LMS supports eLearning on multiple devices, such as PC, Mac, tablets, and phones .
• The minimum system requirements for our online eLearning courses can be found on the VuBiz website by clicking here.
• Our eLearning courses are 100% online. For an uninterrupted learning experience, ensure you have a reliable internet connection when taking a course.
• For most of the eLearning courses, your computer will also need a sound card with speakers or headphones to use the audio features. Note: Both PC and Mac users must turn off and disable all popup blockers.

Yes. Pop-Up blockers prevent windows from opening automatically. They can be useful to prevent the spontaneous appearance of annoying and inconvenient ads, however, the blocker will interfere with the eLearning courses. Please continue reading this FAQ section for information on disabling pop-up blockers.

A single learner account is only used if you wish to purchase the learning and take the eCourse yourself. If you wish to purchase the eCourse for someone other than yourself, then you need to need to have a multi-learner account which can be selected when placing a new order and selecting option multi-learner account.

Yes. When ordering multiple licences, a multi-learner licence account will automatically be set up for you. Once you log into your account, a link to an administrator manual will be provided to you.

WSPS has a discount structure for customers who are purchasing multiple learner licences at the same time. This discount will automatically be added to your order in your shopping cart for you to see. Your cost saving will be calculated below your total.

Multi-seat pricing is based on the single user seat price (see eCourse page) with the following multi-seat discounts. Discounts are applied to selected training as indicated in course descriptions. Not all eCourses are eligible for volume discounts.

Yes, this is possible! Our courses are SCORM compliant and have the ability to be played off of any LMS.

Please contact our eLearning experts at customercare@wsps.ca for details.

• Students must be registered on WSPS (have an account),
• The single learner licence expires after 90 days for most eCourses. The single user licence for JHSC Certification Part One eLearning expires 30 days after the learner starts the course,
• The multi-learner licence expires after a year, excluding JHSC Certification Part One eLearning,
• The passing grade for most eCourses with a final test is 80%. Passing grade for the JHSC Certification Part One eLearning evaluation is 75%,
• All courses are asynchronous and can be taken at the learner's pace, anytime that the learner wishes, and anywhere the learner can access the Internet.

The site where you will access your eLearning is www.vubiz.com/WSPS/. Your username and password will be sent to you via email - or can be accessed on the WSPS website under your 'My Account' and them "E-Learning".

The courses we offer are all delivered in a player designed to keep with our branding. An example of the look and feel of our courses is:

CCOHS:  Noise in the Workplace

  WSPS:  Lockout Tagout

All communication regarding your eLearning purchases will be done via email. Once you have purchased a course under a Learner Account, you will receive three emails: one from WSPS confirming that you have registered your account on WSPS, one confirming your purchase, and one from Vubiz, our eLearning partner, confirming your enrolment in the course and access information.

If you purchase courses under an Administrator Account, you will also receive two emails: one confirming that you have registered an account on WSPS, and one confirming your purchase. When you enroll learners, an enrolment email will automatically be sent containing their login and password via email. This is why it is important that everyone you enroll has a unique and valid email address. A Client Administrator Handbook is available in the 'My eLearning' area.

The length of time needed to complete the course depends on the individual learner. Some people will try to complete the course in one session, where others will take the course over a longer period of time. The estimated time to complete the eCourses is indicated in the descriptions of the courses. Visit our E-Courses section and select the title of the course you are interested in to find estimated time to complete.

No, there are no printed manuals available as part of the eCourses. You can, however, print various screens from the courses. To print a currently active screen, click CTRL-P (Windows) or Command-P (Macintosh).

Yes, each of the eCourses has a final examination. Note that not all eCourses have final exam. Free trial ($0) eCourses do not have exam.

Yes, if you start the exam and then leave for 30 minutes or more, the system will time out your session and you will receive a failing grade for that attempt. You will also be timed out if you are in the eLearning course module and leave your computer. To begin again, log back into the eLearning course.

When you pass the examination, by receiving an 80% grade or higher, a new screen will appear displaying a certificate for successfully completing the eCourse. You can print the certificate directly from your Web browser.

If a learner does not achieve a passing grade, they may return to the module for another attempt. The number of attempts varies by eCourse and is communicated to learners at the beginning of each course.

Yes, you will continue to have access to the eCourse until your licence expires. Please note that you will not be able to access the examination again once you have passed.

At WSPS.ca, visit the course catalogue and choose the course you’d like to purchase by clicking 'Details' on the course catalogue page. Enter the total quantity and select 'Add to Cart'. You can now add additional eCourses to the shopping cart or proceed to checkout.

Step 2 of the purchasing process is signing into your WSPS account. If you haven't signed in yet, you will be asked to sign-in to your account or will be asked to create an account if you don't have one yet.

If you are already signed in, you will be directed towards Step 3.

All eLearning products can be purchased using a Credit Card. To pay using a Purchase Order, please contact our Customer Care at customercare@wsps.ca to initiate a request.

Your order is now complete and your new Learning Management System and eCourse additions will be setup automatically. You will receive an email confirmation containing your order summary and details on how to access the LMS and your eCourse(s).

Once you have purchased an eCourse for yourself or ones that you wish to assign to others, click to read our full guide on everything you need to get started including adding /managing your learners, assigning courses and generating reports to track progress.